Shipping policy

Our goal is to offer you the best shipping options, no matter where you live. Every day, we deliver to hundreds of customers across the world, ensuring that we provide the very highest levels of responsiveness to you at all times.

We're proud to offer Free Shipping Worldwide on All Orders!

Processing Time:

We do our best to process & ship all orders as soon as possible. Most orders are processed within 3-5 business days.

Tracking your order:

All orders include tracking information that is normally sent via email within 48 hours after the order has been shipped.

You can also track your order using your email and order number

Customs & Duties:

*In most cases, packages shipped to the AU don't require any additional fees.

All shipping charges (or free shipping promos) listed do NOT include customs, duty, and taxes. We can't hold responsibility for that and the recipient is responsible for all customs, clearing, and other fees required to ship internationally. 

Lost / Stolen package:

• We are not responsible for orders once they have left our warehouse.
• If there is a tracking #, then the order has been put on a skid and has left our building
• If the order does not make it to its destination or is late, customers are responsible for contacting the carrier and filing a claim.

My order hasn't arrived:

If you haven't received your order within 35 business days, contact us, and will refund you the full amount.

 

• AU orders typically take about 7-21 Business days after order processing time to be delivered. However please note that this is only an estimate, not an absolute delivery date. Things like weather, the holiday season, customs issues, logistics holdups, and more can cause delays that are out of our control.
• International orders typically take about 7-21 Business days after order processing to be delivered. However please note that this is only an estimate, not an absolute delivery date.  Things like weather, the holiday season, customs issues, logistics holdups, and more can cause delays that are out of our control.

* This means that your order is shipped from our partners in Poland, China, Hong Kong, etc. 

** Unfortunately our global suppliers for some countries do not provide tracking numbers but we do offer a 100% satisfaction guarantee.

PLEASE NOTE: International shipping takes longer and certain countries don't have tracking available. 

 

Contact us
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e‑mail at support@retrogamesofficial.us